Terms and Conditions

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. If you need a refund please let us know through our contact form.

If the refund relates to a physical product, we will refund the amount upon the arrival of the product in our offices. Once returned, you should expect a refund within four weeks of that date, however, in many cases you will receive refund sooner than that.

If the product is an online seminar or digital document that does not include a physical products changing hands, please also follow the process below but expect that the refund time will commence immediately.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



We keep your personal information and privacy in very high regard. Any information we collect will only be used by PLAN and PLAN Institute to communicate with you about your order or if you have indicated you interest in more information, about product offers through our newsletter or other information vehicle.

If at any time you wished to be removed from our accounting records, you can make that request via our contact form.



These terms and conditions apply to the PLAN and PLAN Institute web sites located at www.plan.ca and planinstitute.ca along with all associated sites (collectively, the "Sites") linked to both www.plan.ca and planinstitute.ca by PLAN. The Site is the property of PLAN and its members. By using the Sites you agree to these terms, if you do not not agree, please do not use the sites.

PLAN reserves the right to modify the Terms of Use at any time. It is your own responsibility to read the Terms of Use whenever making a purchase. If the Terms of Use have been updated since you last viewed them, it us your own responsibility to have read them prior to a purchase, by using the site  you are agreeing to any changes. 

All text, graphics and photographs, logos, sounds, music, artwork, and movies are protected under copyrights held by PLAN all rights are reserved.   No part of the Sites or any of their content can be copied, reproduced, shared or distributed on any other computer system for commercial intent without PLAN's expression of consent in writing. 

Your use of information on PLAN products and services is limited to personal informational, non-commercial purposes and may only be shared via personal accounts on social media based websites provided that no modification of the information from the Sites is modified.

PLAN reserves the right to ban any activity that misrepresents or misuses the content on the Sites. Any attempts to gain access to unauthorized areas of the Sites will be deemed illegal and legal action will be pursued.

This includes but is not limited to actions that prevent others from accessing or using the Sites, interfering with transactions being conducted on the Sites, or aggressive and anti-social behaviour towards other users of the Sites.